{"id":3642,"date":"2026-03-03T00:48:47","date_gmt":"2026-03-03T00:48:47","guid":{"rendered":"https:\/\/merhouseconsulting.com\/?page_id=3642"},"modified":"2026-03-03T01:02:18","modified_gmt":"2026-03-03T01:02:18","slug":"development-warranty-maintenance-policy","status":"publish","type":"page","link":"https:\/\/merhouseconsulting.com\/es\/development-warranty-maintenance-policy\/","title":{"rendered":"Development, Warranty &#038; Maintenance Policy"},"content":{"rendered":"<style>.kb-row-layout-wrap.wp-block-kadence-rowlayout.kb-row-layout-id3642_e64b92-11{margin-top:0px;margin-bottom:0px;}.kb-row-layout-id3642_e64b92-11 > .kt-row-column-wrap{align-content:start;}:where(.kb-row-layout-id3642_e64b92-11 > .kt-row-column-wrap) > .wp-block-kadence-column{justify-content:start;}.kb-row-layout-id3642_e64b92-11 > .kt-row-column-wrap{column-gap:var(--global-kb-gap-none, 0rem );row-gap:var(--global-kb-gap-md, 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.kt-inside-inner-col{padding-right:0px;padding-left:0px;flex-direction:column;justify-content:center;}.kadence-column3642_5116fc-32, .kt-inside-inner-col > .kadence-column3642_5116fc-32:not(.specificity){margin-top:0px;margin-right:0px;margin-bottom:0px;margin-left:0px;}}<\/style>\n<div class=\"inner-column-1 wp-block-kadence-column kadence-column3642_5116fc-32\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading has-text-align-center has-theme-palette-1-color has-text-color has-link-color nfd-wb-animate nfd-wb-fade-in-left-short wp-elements-1\">Development, Warranty &amp; Maintenance Policy<\/h2>\n<\/div><\/div>\n\n<\/div><\/div>\n\n<style>.kadence-column3642_af6389-17 > .kt-inside-inner-col{padding-right:var(--global-kb-spacing-xs, 1rem);padding-left:var(--global-kb-spacing-xs, 1rem);}.kadence-column3642_af6389-17 > .kt-inside-inner-col{column-gap:var(--global-kb-gap-sm, 1rem);}.kadence-column3642_af6389-17 > .kt-inside-inner-col{flex-direction:column;}.kadence-column3642_af6389-17 > .kt-inside-inner-col > .aligncenter{width:100%;}.kadence-column3642_af6389-17 > .kt-inside-inner-col:before{opacity:0.3;}.kadence-column3642_af6389-17{position:relative;}@media all and (max-width: 1024px){.kadence-column3642_af6389-17 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}@media all and (max-width: 767px){.kadence-column3642_af6389-17 > .kt-inside-inner-col{flex-direction:column;justify-content:center;}}<\/style>\n<div class=\"wp-block-kadence-column kadence-column3642_af6389-17\"><div class=\"kt-inside-inner-col\">\n<h2 class=\"wp-block-heading has-text-align-left\">1. Project Scope &amp; Acceptance<\/h2>\n\n\n\n<p style=\"padding-top:0;padding-bottom:0\" class=\"wp-block-paragraph\">All projects are delivered based on the scope of work approved prior to development. Upon delivery, the client is responsible for reviewing and approving the system.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any requests outside the original agreed scope will be treated as a new service request and quoted separately.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. 1-Year Limited Warranty<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It is our company policy to provide a one (1) year limited warranty on custom software development projects, starting from the official delivery date.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This warranty covers:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Bugs directly related to the original source code developed by Merhouse<\/li>\n\n\n\n<li class=\"\">Functional errors preventing the system from operating as agreed in the approved scope<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This warranty does NOT cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Third-party services (APIs, plugins, payment gateways, SDKs, hosting providers, etc.)<\/li>\n\n\n\n<li class=\"\">Platform or framework updates (WordPress, Adalo, PHP versions, server environments, browsers, etc.)<\/li>\n\n\n\n<li class=\"\">Hosting configuration changes<\/li>\n\n\n\n<li class=\"\">Security vulnerabilities caused by lack of updates<\/li>\n\n\n\n<li class=\"\">Modifications made by the client or third parties<\/li>\n\n\n\n<li class=\"\">Feature upgrades, redesigns, enhancements, or new functionality<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Post-Warranty Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After the 1-year warranty period expires, all services are billed as new service requests.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">System diagnosis and review (up to 2 hours): <strong>$150 CAD<\/strong><\/li>\n\n\n\n<li class=\"\">Additional time beyond 2 hours: billed at hourly rate<\/li>\n\n\n\n<li class=\"\">New development, structural modifications, or integrations: quoted separately<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">No additional work will be performed without written client approval.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Maintenance Responsibility<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The client acknowledges that websites and applications require ongoing maintenance to remain secure and functional.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Merhouse is not responsible for system failures caused by:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Outdated software<\/li>\n\n\n\n<li class=\"\">Expired licenses<\/li>\n\n\n\n<li class=\"\">Hosting changes<\/li>\n\n\n\n<li class=\"\">Third-party service interruptions<\/li>\n\n\n\n<li class=\"\">Security breaches outside of active maintenance agreements<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We strongly recommend maintaining an active support plan to prevent disruptions.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Payment Terms<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">All maintenance, troubleshooting, and additional development services must be paid in advance unless otherwise agreed in writing.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Failure to complete payment may result in suspension of ongoing services.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Limitation of Liability<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Merhouse shall not be liable for indirect, incidental, consequential, or financial damages resulting from:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li class=\"\">Software downtime<\/li>\n\n\n\n<li class=\"\">Third-party service failures<\/li>\n\n\n\n<li class=\"\">Hosting interruptions<\/li>\n\n\n\n<li class=\"\">Loss of data not backed up by the client<\/li>\n\n\n\n<li class=\"\">Business interruption<\/li>\n<\/ul>\n\n\n\n<p class=\"has-text-align-left wp-block-paragraph\" style=\"margin-top:var(--wp--preset--spacing--30);margin-right:var(--wp--preset--spacing--50);margin-bottom:var(--wp--preset--spacing--30);margin-left:var(--wp--preset--spacing--50)\">The client is responsible for maintaining regular backups unless covered under an active maintenance agreement.<\/p>\n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Development, Warranty &amp; Maintenance Policy 1. 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